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Notifying Sender on Release

You can configure sender notifications on an outbound message area and define the notification message for that message area when a message is released. This can be useful when, for example, someone sends a confidential document to a partner. If the Clearswift Gateway is configured to hold confidential messages and notify Human Resources, after negotiation, Human Resources authorizes IT to release the message. However, the sender may like to know when the release happens, so that they can reassure the partner that the delayed document is at last on its way.

To notify sender on release:

1. From the Policy Center Home page, click Disposal Actions. The Manage Disposal Actions page appears.
2. Select the Message Areas tab to display the Message Area disposal actions.
3. Select the Message Area you wish to edit.
4. Click the Edit button adjacent to the "n Items" heading. The Edit Message Area dialog appears.
5. Select the Notify sender tab to display the Notify Sender page.
6. Click the Notify sender on release check box.
7. In the From drop-down box, specify an email address from which the notification message will appear to have been sent. Select the Clearswift Gateway administrator or server email address, or select This email address and specify an email address in the adjacent box.
8. In the Subject box, type a subject line for the notification message.
9. In the Message Body box, type the annotation text you wish to appear in the body of the message. You can include the %SUBJECT%, %RCPTS% and %DATE% tokens. Clearswift Gateway replaces these with message properties, or responses made by the Policy Engine. For more information, see Using Tokens.
10. Click Update.