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Creating or modifying an Inform

Informs are applied to content rules using the Generate an Inform action in the What To Do? section of the rule. You must create an Inform before you can apply it to a content rule.

To create or modify an Inform

  1. Click Policy > Informs. The Manage Informs page is displayed.
  2. Click New to create an Inform. To edit an existing Inform, select an entry from the list and click Edit.

  3. Edit the Overview section and provide the Inform with a Name or any Notes you want to include to describe it. For example, you might include a note describing how the Inform or its configuration form part of a policy. Click Save.

  4. In the Inform Content section, configure details about the content of the Inform message the Gateway sends:

    1. Set the From address. This is the email address which is displayed as the "From:" address in the Inform. When setting the From address, select from the following options:

      • Administrator: Sends an Inform from the Gateway Administrator email address.
      • Server: Sends an Inform from the Gateway email address. This is the default email account.
      • This email address: Sends an Inform from an email address that you specify.

    2. Enter an appropriate Subject. This text appears in the subject line of the Inform.

    3. Enter your Inform text. This text appears in the body of the Inform. You can use Plain Format or HTML Format.

       

      You can include tokens in the body of an Inform. Tokens act as substitutions for variables such as URL or the message sender. For more information on the tokens you can use in an Inform, see Using Tokens.
        If you use HTML Format, you can use the Create Manage Message link button to add a link to the Manage via Inform portal. This link allows the Inform recipient to release a message directly from a message area. See Managing Messages from Informs for more information.

    4. Select from the following Mail Policy Options:

      • Do not include either the original or modified message: Sends an Inform only. The recipient does not receive the message that triggered the content rule.

      • Include original message: Sends an Inform, including the original message that triggered the content rule.
      • Include modified message: Sends an Inform, including any modifications made by the Gateway during message processing. For example, the Gateway might have added an annotation, removed an attachment, or cleaned a virus.
      • Include textual analysis results: Sends an Inform, including the results of any specified text analysis which the Gateway attaches as a separate HTML file to the Inform.
  5. Click Save.
  6. Apply the configuration. Any group changes should be applied to each Gateway in a peer group.

See also...

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