Monitor and manage Gateway

There are a number of tools available within your Email Gateway that allow you to monitor and, in some cases, manage system and connection processes. You can:

• Get a single page overview of how your system is performing
• Monitor system alarms that provide notifications of conditions requiring attention
• Receive automatic alerts in response to internal policy problems. You can also configure your content security policy to generate alerts
• View and examine logs to help when investigating events or problems
• View, stop, and start services

Tell me about...

• The system overview information available to me

  Information regarding the general state of your system's health can be found by clicking the Health tab from the system Home page. For detailed information on what this page displays and its configuration options, see the System Health Page topic.

• System alarms and alerts. What's the difference?

  Alarms are raised by Gateway components that monitor the state of the system. Their purpose is to flag conditions that the systems administrator should be aware of. Alarms range from indications that a new upgrade is available, warnings that there is a problem with the system such as low disk space, to warnings about hardware problems such as disk failure.

  Alerts are related to content rules and policy engine problems. A Gateway Policy Engine can generate an alert as a result of the following:

  • A Generate an Alert action on a content rule
  • A Policy Engine problem

  In the case of a Policy Engine problem, an alert will be generated and logged in the Policy Enforcement Alerts log by the following events:

  • A Policy Engine health problem
  • Failure to process a message
  • Failure to move a message from one area to another

How do I...

• Monitor System Alarms?

  From the Gateway home page click the System tab > Logs & Alarms and then select the System Alarms tab.

  For information on how to view and clear system alarms, see the Monitoring System Alarm topic.

• View Gateway logs?

  From the Gateway home page click the System tab > Logs & Alarms and then select the System Logs tab.

  For more information see the Viewing the Gateway Logs topic.

• Manage services?

  Services can be managed from the Service Control page. From the Gateway home page click the System tab > Service Control.

  For more information see the Service Control page.