Managing Messages from Informs

You can add a hyperlink to any Inform sent to either the Server Administrator or Message Recipients. This hyperlink allows the Inform recipient to release a message directly from a message area.

You can view all released messages in the PMM End User Operations log for that day.

If you release a message, the Gateway honors the primary and secondary Relay to or Deliver disposal actions of the next triggered rule (or those of the route default) where applicable.

Adding a Message Link to an Inform

Click Policy > Informs.
The Manage Informs page is displayed.
You can create HTML or Plain format bodies for Informs in the Inform Content section. Use the link in the HTML or Plain format bodies to release messages directly from a message area:
- To add a manage message link to HTML Format bodies, add a web link using the Create Manage Message link button . This is the recommended option.
- To add a manage message link to Plain Format bodies, add the %MANAGE_MESSAGE% token.

Message Expiry Time

The Released/Deleted Message Expiry setting in PMM Settings determines the length of time that a message remains in the Message Center after the Release/Delete action.

Language

The Language setting in PMM Settings determines the display language of the message management pages.

Administrator Advice

Administrators should consider the following points before using the %MANAGE_MESSAGE% token in an Inform:

If an Inform contains this token, you should only use the Inform on content rules which hold messages.
Only use this token with content rules that do not have a high trigger rate. This is because Inform recipients receive an Inform message for every blocked message if the token is applied in content rules that trigger regularly.
Decide whether you are allowing a message area to be managed by PMM or by informs. You should not use both together on a single message area. If you want to use the token in an inform, make sure that the Enable for PMM option in Policy > Disposal Actions > Message Areas is not selected.

Logging

All actions applied via Message Links will be logged to the tracking database.

For diagnostic or problem investigation, check the PMM End User Operations log. You do not need to configure PMM before using this feature.