Diagnostic Tools

Diagnostic tools enable you to test the connection between the Gateway and network components. This can be useful when isolating and resolving system problems. The Clearswift Gateway includes the following diagnostic tools:

Ping a Host generates a ping command to test connectivity to a network component or an IP address.
Query DNS Records allows you to enter domain details and test whether the configured DNS servers can find it.
Test SMTP Connection enables you to verify a connection to an SMTP host, to test whether or not it can receive email messages.
Traceroute to host enables you to trace the route that messages take from the Gateway to a named host. It returns details for each hop on the route.
Connectivity Tests tests the connections to system components.

About Connectivity Tests

The Connectivity Test option performs the following tests:

DNS: Tests the connection to the configured DNS server or servers.
HTTP: Tests the connection to the Clearswift website to access functionality such as access to the online help, and license validation.
IG Server: Tests the connection to the Information Governance Server, if applicable.
SMTP: Tests the connection to mail servers defined in the Mail Domains and Routing configuration. See Specifying Routing of Email for more information.
Peer Gateways: Tests connections to configured Peer Gateways. See About Peer Gateways for more information.

See Troubleshooting a Connection for reasons why a test might fail.