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Diagnostic Tools

Diagnostic tools enable you to test the connection between the Gateway and network components. This can be useful when isolating and resolving system problems. The Clearswift Gateway includes the following diagnostic tools:

• Ping a Host generates a ping command to test connectivity to a network component or an IP address.
• Query DNS Records allows you to enter domain details and test whether the configured DNS servers can find it.
• Traceroute to host enables you to trace the route that messages take from the Gateway to a named host. It returns details for each hop on the route.
• Connectivity Tests tests the connections to system components.

See Troubleshooting a Connection for reasons why a test might fail.

See also...

• Pinging a Host
• Tracing a Route to a Host
• Querying DNS Records
• Testing a Connection to an SMTP Host
• Running Connectivity Tests

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